Category Archive for "Product Updates"

We Don’t Mind Being Average – A Numbers Blog

Here at SureCritic we like facts. We like numbers to back up our thoughts and theories. The internet is filled with information that can seem damning but may also be plain wrong. It has always been interesting to us to compare stats about reviews with our own data. For instance, we had a discussion about whether low score reviews had more to say than those reviews that were rated higher. Are unhappy people more apt to explain a situation? Or are they more inclined to say something short and sweet like, “STAY AS FAR AWAY AS POSSIBLE!!!!!!!” Though it may…

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Undeniably, The Best Way to Be Fearless

Website maintenance can be a b&!@#. Plain and simple. You don’t want to break the internet but you still want to keep things fresh and updated. Let me clue you into a reviews and website hack: badges. A review badge on your own website can provide easier access for your consumers to read and write reviews and make it easier for them to find you. It is a phenomenal way to drive consumer traffic to your business review page (BRP) for further insight about your company while free from competitive ads. Displaying the badge can also build trust in your…

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How to Add SureCritic Reviews on Facebook

Ahhh good ol’ social media. Can’t go a day without it! It helps you connect to your customers and learn a lot about them! Social media is also a game changer in the SEO world as your network shares their reviews. Do you want to take it a step further? You have your best practices down pat; your page has never looked better… what’s missing? I know! You can display your SureCritic customer reviews on your Facebook page. Mind. Blown. Now you can enrich the content of your Facebook Page by adding the SureCritic Reviews, Facebook App. If your business currently has a…

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Dive Deeper Into Your Data

Strategizing with Word Clouds SureCritic’s dashboard tools provide abstract views to your customer data. Aside from the averages of ratings, ReScore, responses, etc., admin users can also view the data metrics through word clouds. This tool can assist you in evaluating what is mentioned the most in all of your reviews, categorized as positive and negative. With the positive keyword word cloud, you can see what your employees are exceling on and what your customers enjoy most. Conversely, with the negative keyword word cloud, you can see where your services may need help. As you may know, the bigger the…

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Profile Pictures Enhance the Customer Relationship

Under the domination of the digital age, human interaction relies mainly on nonverbal communication. People value photos that show the reality of a person like never before. A large percentage of interactions now lack nonverbal signals such as tone of voice, facial expression, gestures, eye contact, body language and even degrees of physical distance from one another. To understand other’s intent within the interaction, we need these signals. Now people have resorted to relying on pictures and emojis to understand the person’s disposition. There are a wide variety of profile pictures, but when it comes to the professional world, profile…

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Success With Doug’s Lynnwood Hyundai

Doug’s Lynnwood Hyundai Delights Customers and Brings More Than $80K to Their Quarterly Bottom Line Doug’s Lynnwood Hyundai is a full-service dealership selling new, used and certified pre-owned consumer vehicles in the Seattle area. Leadership takes pride in their high levels of customer service, as do the more than 80 employees covering repairs and maintenance, parts, sales, finance and administrative departments. The team appreciates the role of the customer experience in driving sales and welcoming repeat business, especially in a highly competitive region surrounding a major city such as Seattle. THE PROBLEM Doug’s Lynnwood Needed to Stay Competitive in a…

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Curiosity Strikes Again!

Seeing is believing, am I right? I know I am be more apt to purchase a product or service if I received a taste of it first. Lucky for you, SureCritic has the same mentality! If you get a feel for our products we know you would want to take a bite! Signing up for a demo will take you on the SureCritic journey. First your guide will talk to you about where your knowledge of the review industry. How does your business measure up? Are you on page one of Google? Next the demonstration will cover how surecritic fits…

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Wait… are there negatives to 5-star reviews?

When this notion was first presented, I thought, “No..there is no way that a 5-star review could negatively affect a business.” Everyone talks about how you need 5-star reviews, how they will help a business. Albeit this definitely has some truth to it, there are still some other considerations to think about. I have gone to businesses who boast about their 5-star rating and make sure I know and have checked it out. It is great to see a highly rated business, sure, but a perfect rating with many reviews makes me question the honesty. I was once in a…

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New Websites for SureCritic

New enhancements have been made to SureCritic’s online presence. In addition to growing our staff, after several months of hard work and dedication we’ve redesigned our application website and launched a new marketing website. As a leader in Customer Experience Management (CEM) platforms, it’s important for us to make information regarding our solutions, services and trends in the industry easily accessible for our current and prospective clients. Furthermore, we wanted to make these new websites interesting visually, easier to navigate, and simply much more user-friendly. We think we succeeded. Our application website is still located in the same place you’ve…

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Product Update: Enhancement Notifications Are Here

Time and accountability; two of the most important factors when striving for excellence in customer satisfaction. It is our goal to make sure you have all the tools necessary to engage and communicate with your customers, and resolve your customer’s concerns in a real-time fashion. Providing real-time visibility is a critical component to any service platform. That’s why we’re excited to announce a major update to our alerting and notifications platform. What is it?   Similar to your how your iOS device interacts with apps, or your accounts on Facebook, Google+ and Twitter work, SureCritic now has real-time notification and…

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