4 Ways Reviews Affect SEO

One of the key methods being pushed in the age of digital marketing is Search Engine Optimization (SEO). There is no denying that SEO is an extremely useful tool when generating traffic and leads for your business. It is also undeniable how reviews impact your organization. Ensuring these two notions align will boost your online traffic and guide customers to your website. Studies show that review signals account for 9.8% of the total ranking factors, proving that reviews should not be overlooked. Fresh relevant content When it comes to SEO, one can never have enough content. The more content, the…

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The Value of ReScore

In our previous blog, Why Your Business Needs Reviews, we discussed the importance of your customer’s feedback and how it can transform and grow your business. Keeping that in mind, once a business receives reviews, how do they handle the negative (possibly unprecedented) feedback? Concern resolution is one of the most important factors in determining long term customer loyalty. Numerous studies have shown that upset customers whose concern is resolved quickly and to their satisfaction, are more loyal to a business than customers who had no concern at all. In the past, businesses just had to bite the bullet and…

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7 Reasons Why Your Business Should Be Utilizing Text Message Marketing

There is no doubt that the invention of text messages have made everyone’s lives easier. Communication is now instantaneous as well as adaptable to any schedule. Are you using this immortal feature to the best of its abilities? Text message marketing has become increasingly useful for businesses. Here are seven reasons why it should be implemented in your business strategy. Increase in ROI Let’s waste no time here. Utilizing text message marketing within a business has proven to have a high conversion rate. According to Velocify, a cloud computing company, sales prospects who are sent text messages convert at a…

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Adding a Review Badge on Your Website

Are you aware that you can showcase your raving reviews right there on your website? Display your fearlessness and confidence by presenting your reviews right on your webpage. Why Should I Add a Badge? A badge on your own website can provide easier access for your consumers to read and write reviews. It is a phenomenal way to drive consumer traffic to your business review page (BRP) for further insight about your company free from competitive ads. Displaying the badge can illustrate that there is no manipulation in your reviews – this is real people, in real time, leaving honest…

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Why Your Business Needs Reviews

How do you find a restaurant in an unfamiliar city? What about a trusted mechanic, or a new masseuse? Asking around your network is one solution, but I am willing to bet, at some point, you will scour the internet to discover the best fit for you. You find yourself researching a business to uncover what others are saying, what they’ve experienced, good or bad. Online reviews have transformed how a consumer interacts with a business. As a business owner, why do you care? Why would you need consumers to record their experiences with your business? You have returning customers,…

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New Websites for SureCritic

New enhancements have been made to SureCritic’s online presence. In addition to growing our staff, after several months of hard work and dedication we’ve redesigned our application website and launched a new marketing website. As a leader in Customer Experience Management (CEM) platforms, it’s important for us to make information regarding our solutions, services and trends in the industry easily accessible for our current and prospective clients. Furthermore, we wanted to make these new websites interesting visually, easier to navigate, and simply much more user-friendly. We think we succeeded. Our application website is still located in the same place you’ve…

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SureCritic Welcomes Jacques daCosta as its New Vice President of Business Development

SureCritic is stoked to announce that Jacques daCosta has joined the organization as its new Vice President of Business Development. daCosta has over 20 years of experience in marketing, technology and customer service, and has led some of the automotive industry’s most innovative global programs. During his tenure as vice-president and general manager at Enprecis, J.D. Power and Honda Canada, daCosta worked cross-functionally in product development, quality, customer experience and data driven marketing. He also worked closely with global OEMs to help align business strategy with marketplace success. “On behalf of the SureCritic team, we’re thrilled about Jacques joining the…

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SureCritic Taps Phil Penton to Lead Brand Development and Strategic Alliances

Press Release: SEATTLE — SureCritic, creators of the industry’s first SocialCSI Customer Experience Management (CEM) platform, announced this week that it has tapped reputation-management expert Phil Penton to lead the firm’s business development activities and strategic alliances. Penton brings more than a decade of experience in automotive reputation-management and social-media solutions. He currently serves as partner and strategist for Xcite Advertising and CDMdata. Previously, he served as partner and president at SOCIADEALER, a reputation-management firm. Prior to that, he co-founded Social Integration, an end-to-end platform for managing reputation and social-media marketing. He has also served as vice president of business…

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1 Million Verified Customer Reviews

As consumer wants and needs shift toward verified customer reviews, SureCritic, the Industry’s first transparent and verified SocialCSI platform, proves to be a hit with online vehicle and service shoppers Seattle, WA (PRWEB) April 14, 2015 SureCritic, creators of the industry’s first SocialCSI® Customer Experience Management (CEM) platform combining the best features of reputation management and traditional CSI, announces its transparent and verified customer reviews have hit the one million reviews mark. To achieve this level of success in just four years proves consumers are hungry for SureCritic’s verified depiction of customer’s experiences at dealerships and repair shops that cannot…

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SureCritic Launches SocialCSI

  Seattle, WA – SureCritic launches the industry’s first SocialCSI® solution, a Customer Experience Management (CEM) platform that combines the best features of reputation management with the necessary features of CSI, to create the most accurate and transparent depiction of a customer’s dealership experience to date. Unlike other providers who prequalify customers before asking for a review, SureCritic ties reputation requests in directly with CSI information, enabling transparent, verified reviews for customers and actionable data for dealers. Here’s how it works: A customer has an experience through the sales, service or parts department at their local dealership or repair shop….

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