Enterprise View – Insight into All Locations

Do you manage more than one location or rooftop?    SureCritic Enterprise View will now allow you to see and compare all your locations in a single page. Enterprise View will allow you to accomplish the following: View and compare which locations are your best performers Monitor low scores reviews and responses to those low scores. See review counts and when the last  review came in. If you already have access to multiple SureCritic pages from a single login, you will see these new features on your next login, if you have not already seen them.   If you manage…

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Social Engage – An easy way to increase reviews on Google Places

Our elves have been hard at work this season continuing to add new features and shaping SureCritic into an industry leading technology platform for Reputation Management and Social Engagement.    In the season of giving, we are happy to let you know that SureCritic- Social Engage is LIVE and available for your immediate use at no additional cost to you…  Yes, it’s a free upgrade to the current product offering! Lost you at “Free”?… Let’s restart…  Your business needs more customer reviews, more reviews on SureCritic and more reviews on Google Places, you also need more Facebook Likes and more…

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FenderBender Highlights SureCritic in October 2011 Issue

The October 2011 issue of FenderBender summarizes the problem many Collision Shops, Independent Repair Facilities and Dealerships have with their current online presence.  Learn more about the problem and  how SureCritic has helped  them:     A new online review service brings credibility to customer feedback, helping shop owners improve customer service and protect their reputations.   In fact, only 14 percent of consumers trust advertising, according to a study conducted by National Automobile Dealers Association (NADA) University. What they do trust—near unanimously at a whopping 78 percent—is recommendations from their  peers. Read the full story – Reputation through Reviews [FenderBender.com]

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Display SureCritic Reviews in your Facebook Page

We’re getting quite a few questions these days about adding SureCritic Business Review Pages (BRP) to Facebook.   If you are a SureCritic client, there are two ways to bring the two together. Show Off Your Business Page Likes on your SureCritic  Business Review Page (BRP) Display Your SureCritic Customer Reviews on Your Facebook Page. Business Review Page Likes:   Many of you have been doing a great job of creating incentives and attracting Facebook “Likers” to your business.  Now, from your SureCritic page you can show them off by adding your page URL into the SureCritic admin pages.   When review seekers land…

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ReScore: Your Road to Redemption

I recently read with shock and amazement about a 22 year old man who just decided to go back to high school. Oh it wasn’t that simple, according to the article it certainly took some planning.  And no, it wasn’t one of those feel good, made for TV movie kind of stories. He changed his name and claimed he was 15 years old.  Standing  6’5” and all of 220 pounds, this “kid” was doing 360 degree slam dunks! He was a basketball prodigy by all accounts.  Alas, somebody recognized him and now he’s sitting in jail awaiting trial on a…

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How to Respond to Negative Reviews

We hear this all the time, “I can’t believe someone wrote a negative review about us.  Can you remove it?  ”, or “Should we ask our customers to post good reviews to Google Places and Yelp so the bad one goes away?”    While there have always been rumors of how to remove negative yelp reviews, negative feedback about your business is not going away.     Very few, if any businesses are perfect.   If you get a negative review on any of these consumer reviews sites, including SureCritic, we recommend you do the following. 1.  Act Quickly, not Emotionally – Worst case scenario-…

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