The Three R’s of Concern Resolution

The most loyal customers are those who have had their concerns personally addressed. Concern resolution is a very large part of customer service in any business. Customer’s concerns can be tricky to maneuver whether they’re quickly posted online or in-person. If a customer leaves without their concern addressed, they may leave a less than stellar review online. When deciding how to rectify the concern, keep in mind the Three R’s: Respond, Resolve, and ReScore. Respond Responding to reviews is the best way to set the tone of your future relationship with the customer. Your response should be submitted as quickly…

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Do Businesses Need Reviews?

Businesses are no easy feat to build, run or manage. There are many moving parts and components to consider. Though one thing is for sure, reviews are a component you cannot go without. Here are the facts: 92% of consumers read online reviews. 88% trust reviews as much as personal recommendations. 72% of consumers trust a local business more if they read positive reviews about it. 10% did not take any notice of online reviews. Reviews hold numerous benefits. Help more people find your business, gain credibility and loyalty and compel customers to buy from you are all advantages to…

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Unhappy Customers Are Not A Problem

Businesses need to change their mindsets about unhappy customers. We’ve all heard it from the boss when a customer complaint comes in, “make this problem go away…” What if we told you, unhappy customers are not a problem to get rid of, they are an opportunity to embrace and can make a measurable difference in your bottom line? Customers who have had a less-than-positive experience can actually be your most loyal customers! How much of an opportunity is it? SureCritic did a massive study analyzing positive and negative reviews and the negative reviews that went through our concern resolution process…

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7 Reasons Why Your Business Should Be Utilizing Text Message Marketing

There is no doubt that the invention of text messages have made everyone’s lives easier. Communication is now instantaneous as well as adaptable to any schedule. Are you using this immortal feature to the best of its abilities? Text message marketing has become increasingly useful for businesses. Here are seven reasons why it should be implemented in your business strategy. Increase in ROI Let’s waste no time here. Utilizing text message marketing within a business has proven to have a high conversion rate. According to Velocify, a cloud computing company, sales prospects who are sent text messages convert at a…

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Blog Series: ReviewReach – Part 3

Part three of this ReviewReach blog series taught us how to engage customers straightaway and ensure potential customers would be able to be led straight to your door. Signed, sealed, delivered! For the final blog, keep reading to master the analytical and alert side of our newest release. Numbers and data can back up the ideas you may have, help you make better business decisions, and put your best foot forward. Access it all from a centralized location Our current SureCritic dashboard already provides you with a phenomenal amount of data to get lost in. Now you can get that…

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Review Emoji’s On Valentine’s Day

“A 💔 is what happens when you love someone too much and you can’t fit them in your heart because there is too much love” – Savannah Brondstetter, age 4. Emoji’s may be the best part of texting. When you can’t explain in words or are just trying to save some time, emojis are there to help. They also assist with adding sentiment, tone and possibly soften the blow. This Valentine’s day, we have a special blog featuring some of the best use of emojis in our reviews. Take a look!   When you really have to show the love……

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Blog Series: ReviewReach – Part 2

In part one of this blog series, we discussed how ReviewReach can generate 100s more verified reviews for your business and help you cater to each individual response. In this blog, we will continue diving into the long-awaited release of SureCritic’s ReviewReach. Engage customers and increase brand trust As mentioned in previous posts, timing is everything! Vendasta stated it best, “If a business resolves its issue quickly and efficiently, 95% of unhappy customers will return back to your business.” ReviewReach provides your business the ability to initiate immediate one-to-one dialogue to follow-up on a service or to answer a general…

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Blog Series: ReviewReach – Part 1

Things are picking up and getting exciting here at SureCritic! Our newest release of ReviewReach, an app that generates even more reviews for you across multiple services, is out and ready for download! In our previous blog, we announced its arrival and gave readers a brief overview. But just the one blog will not suffice! Over the next few weeks we will explore the ins and outs of ReviewReach and how it can help your business portfolio. If you build (and manage) it, they will come ReviewReach will ultimately help you build and manage your online reputation. As a business…

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Announcing ReviewReach!

ReviewReach Has Entered the Building! SureCritic is happy to announce that ReviewReach is ready for action! Our newest release consolidates all customer satisfaction related activities and processes into the palm of your hand while generating 100s more of verified reviews. This gives users the ability to engage with customers quickly and efficiently. With ReviewReach you can: Maximize your online efforts by bringing all customer satisfaction related activities and processes under one umbrella Generate 100’s of verified reviews on Google, Facebook, SureCritic, and more Personalize immediate one-to-one dialogue for concern resolution with a 98% open rate Increase your bottom line with…

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Verified Vehicle Reviews Sent From Above

Do you feel like you are walking the razor’s edge between consumer content needs and good website management practices? Are you spending a large budget for paid ads that show up right next to you competition? Looking for that edge over your competition? Enter SureCritic Vehicle Reviews. Control the content and narrative for your products online without relinquishing control of your consumer. Including verified vehicle reviews on your dealership website reduces defection, generates new leads and maximizes ROI. Need we say more? Not sure how to integrate? Start small! Below is an example of how to integrate vehicle reviews into…

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