Blog Series: Text-the-Manager Part 3

Increase your knowledge Last week we discussed one of the most important parts to a business: concern resolution. We learned how Text-the-Manager assists your current concern resolution efforts to ensure managers have the tools for every step of the customer experience. This blog will cover how Text-the-Manager specifically works day-to-day. Once a customer sends in a submission, admins are immediately notified on their own device. AI identifies the compliments from the complaints to help you prioritize. Track the progress of messages by a status of open, in-process or closed. Within the app you can make sure the submission is directed…

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Blog Series: Text-the-Manager Part 2

Concern resolution as it happens In our previous blog, we talked about how Text-the-Manager helps customers get their questions answered quickly and without confrontation or frustration. Silent complainers are a large issue within the customer service experience and Text-the-Manager can assist managers in learning about questions or complaints as they arise in-store. In this blog, we will talk about concern resolution. Concern resolution is huge! It is the key to loyal customers and building relationships with your customers. If a business resolves an issue quickly and efficiently, 95% of unhappy customers returns back to your business. 95%! Text-the-Manager provides another…

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Blog Series: Text-the-Manager Part 1

Easy to use, easy to solve Last week, we released our most exciting product yet, Text-the-Manager. We have had a lot of grateful managers come to us who have seen customer’s playing the role of “silent complainer.” Text-to-Manager provides those customers an avenue to get their questions answered easily and without confrontation at the point-of-sale. Over the next few blog posts, we will dive into the functions of Text-to-Manager and how it can ease communication within your business. According to a study done by Zendesk and Dimensional Research, 69% of people attributed their good customer service experience to quick resolution of…

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Announcing: Text-the-Manager

We are not done with new releases! Along with the announcement of SureCritic for Business we are announcing another new product: Text-the-Manager Isn’t it displeasing to hear of a customer leaving your store unhappy without you knowing? Studies on millennials have shown the younger generation is less apt to confront a store employee if they have an issue. They become a “silent complainer.” Customers can be quick to post negative feedback on Twitter, Facebook, and review sites all without managers knowing there was a concern to begin with. Be the first to know of a concern with Text-the-Manager. Text-the-Manager provides fast,…

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SureCritic for Business is ready for download!

SureCritic has launched a new product called SureCritic for Business! It is now possible to use all of your SureCritic tools from your mobile device. That’s right! Admins can now: Respond to reviews Request ReScore Utilize all ReviewReach functions Evaluate business decision with feedback metrics And more! … all from your mobile device! SureCritic for Business is free for all current customers. Head over to the Apple App Store or Google Play Store to download today! If you are not a current customer you can contact us here or by responding to this email. Keep a watchful eye on the…

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The Three R’s of Concern Resolution

The most loyal customers are those who have had their concerns personally addressed. Concern resolution is a very large part of customer service in any business. Customer’s concerns can be tricky to maneuver whether they’re quickly posted online or in-person. If a customer leaves without their concern addressed, they may leave a less than stellar review online. When deciding how to rectify the concern, keep in mind the Three R’s: Respond, Resolve, and ReScore. Respond Responding to reviews is the best way to set the tone of your future relationship with the customer. Your response should be submitted as quickly…

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Do Businesses Need Reviews?

Yes! Businesses are no easy feat to build, run or manage. There are many moving parts and components to consider. Though one thing is for sure, reviews are a component you cannot go without. Here are the facts: 92% of consumers read online reviews. 88% trust reviews as much as personal recommendations. 72% of consumers trust a local business more if they read positive reviews about it. 10% did not take any notice of online reviews. Reviews hold numerous benefits. Help more people find your business, gain credibility and loyalty and compel customers to buy from you are all advantages…

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Unhappy Customers Are Not A Problem

Businesses need to change their mindsets about unhappy customers. We’ve all heard it from the boss when a customer complaint comes in, “make this problem go away…” What if we told you, unhappy customers are not a problem to get rid of, they are an opportunity to embrace and can make a measurable difference in your bottom line? Customers who have had a less-than-positive experience can actually be your most loyal customers! How much of an opportunity is it? SureCritic did a massive study analyzing positive and negative reviews and the negative reviews that went through our concern resolution process…

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7 Reasons Why Your Business Should Be Utilizing Text Message Marketing

There is no doubt that the invention of text messages have made everyone’s lives easier. Communication is now instantaneous as well as adaptable to any schedule. Are you using this immortal feature to the best of its abilities? Text message marketing has become increasingly useful for businesses. Here are seven reasons why it should be implemented in your business strategy. Increase in ROI Let’s waste no time here. Utilizing text message marketing within a business has proven to have a high conversion rate. According to Velocify, a cloud computing company, sales prospects who are sent text messages convert at a…

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Blog Series: ReviewReach – Part 3

Part three of this ReviewReach blog series taught us how to engage customers straightaway and ensure potential customers would be able to be led straight to your door. Signed, sealed, delivered! For the final blog, keep reading to master the analytical and alert side of our newest release. Numbers and data can back up the ideas you may have, help you make better business decisions, and put your best foot forward. Access it all from a centralized location Our current SureCritic dashboard already provides you with a phenomenal amount of data to get lost in. Now you can get that…

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