Category Archive for "Product Updates"

Verified Vehicle Reviews Sent From Above

Do you feel like you are walking the razor’s edge between consumer content needs and good website management practices? Are you spending a large budget for paid ads that show up right next to you competition? Looking for that edge over your competition? Enter SureCritic Vehicle Reviews. Control the content and narrative for your products online without relinquishing control of your consumer. Including verified vehicle reviews on your dealership website reduces defection, generates new leads and maximizes ROI. Need we say more? Not sure how to integrate? Start small! Below is an example of how to integrate vehicle reviews into…

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You Can See Clearly Now That the Clouds Are Here

Last week we determined which American coast was truly the best coast (cough, West). In this blog, we will go over the frequency of keywords in 1-star and 5-star ratings via word clouds. What words are customers more apt to use in low score and high score reviews? Is it obvious? After this data pull, there were definitely some surprises! The first thing that was surprising was how even though the review was negative, there were still many positive words used such as, ‘excellent service’, ‘thanks’ and ‘great job’. Although on the other hand, we cannot know the tone of…

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The Future of Your Business Takes About 30 Minutes

SureCritic believes that a transparent feedback process benefits everyone. A customer finding a business knows that each SureCritic reviews are verified. This helps them find a business with the best reputation and can also see the concern resolution process from start to end. A business is also worry free knowing they will not be spammed with unfortunate or fake reviews and are given the chance to follow up with customers right away. Many businesses have experienced success with SureCritic’s reviews platform and customized concern resolution process (aka ReScore). But, most of these businesses did not just willy-nilly sign-up! They had…

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We Don’t Mind Being Average – A Numbers Blog

Here at SureCritic we like facts. We like numbers to back up our thoughts and theories. The internet is filled with information that can seem damning but may also be plain wrong. It has always been interesting to us to compare stats about reviews with our own data. For instance, we had a discussion about whether low score reviews had more to say than those reviews that were rated higher. Are unhappy people more apt to explain a situation? Or are they more inclined to say something short and sweet like, “STAY AS FAR AWAY AS POSSIBLE!!!!!!!” Though it may…

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Undeniably, The Best Way to Be Fearless

Website maintenance can be a b&!@#. Plain and simple. You don’t want to break the internet but you still want to keep things fresh and updated. Let me clue you into a reviews and website hack: badges. A review badge on your own website can provide easier access for your consumers to read and write reviews and make it easier for them to find you. It is a phenomenal way to drive consumer traffic to your business review page (BRP) for further insight about your company while free from competitive ads. Displaying the badge can also build trust in your…

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How to Add SureCritic Reviews on Facebook

Ahhh good ol’ social media. Can’t go a day without it! It helps you connect to your customers and learn a lot about them! Social media is also a game changer in the SEO world as your network shares their reviews. Do you want to take it a step further? You have your best practices down pat; your page has never looked better… what’s missing? I know! You can display your SureCritic customer reviews on your Facebook page. Mind. Blown. Now you can enrich the content of your Facebook Page by adding the SureCritic Reviews, Facebook App. If your business currently has a…

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Dive Deeper Into Your Data

Strategizing with Word Clouds SureCritic’s dashboard tools provide abstract views to your customer data. Aside from the averages of ratings, ReScore, responses, etc., admin users can also view the data metrics through word clouds. This tool can assist you in evaluating what is mentioned the most in all of your reviews, categorized as positive and negative. With the positive keyword word cloud, you can see what your employees are exceling on and what your customers enjoy most. Conversely, with the negative keyword word cloud, you can see where your services may need help. As you may know, the bigger the…

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Profile Pictures Enhance the Customer Relationship

Under the domination of the digital age, human interaction relies mainly on nonverbal communication. People value photos that show the reality of a person like never before. A large percentage of interactions now lack nonverbal signals such as tone of voice, facial expression, gestures, eye contact, body language and even degrees of physical distance from one another. To understand other’s intent within the interaction, we need these signals. Now people have resorted to relying on pictures and emojis to understand the person’s disposition. There are a wide variety of profile pictures, but when it comes to the professional world, profile…

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Success With Doug’s Lynnwood Hyundai

Doug’s Lynnwood Hyundai Delights Customers and Brings More Than $80K to Their Quarterly Bottom Line Doug’s Lynnwood Hyundai is a full-service dealership selling new, used and certified pre-owned consumer vehicles in the Seattle area. Leadership takes pride in their high levels of customer service, as do the more than 80 employees covering repairs and maintenance, parts, sales, finance and administrative departments. The team appreciates the role of the customer experience in driving sales and welcoming repeat business, especially in a highly competitive region surrounding a major city such as Seattle. THE PROBLEM Doug’s Lynnwood Needed to Stay Competitive in a…

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Curiosity Strikes Again!

Seeing is believing, am I right? I know I am be more apt to purchase a product or service if I received a taste of it first. Lucky for you, SureCritic has the same mentality! If you get a feel for our products we know you would want to take a bite! Signing up for a demo will take you on the SureCritic journey. First your guide will talk to you about where your knowledge of the review industry. How does your business measure up? Are you on page one of Google? Next the demonstration will cover how surecritic fits…

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