Category Archive for "Product Updates"

Do Businesses Need Reviews?

Businesses are no easy feat to build, run or manage. There are many moving parts and components to consider. Though one thing is for sure, reviews are a component you cannot go without. Here are the facts: 92% of consumers read online reviews. 88% trust reviews as much as personal recommendations. 72% of consumers trust a local business more if they read positive reviews about it. 10% did not take any notice of online reviews. Reviews hold numerous benefits. Help more people find your business, gain credibility and loyalty and compel customers to buy from you are all advantages to…

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Blog Series: ReviewReach – Part 3

Part three of this ReviewReach blog series taught us how to engage customers straightaway and ensure potential customers would be able to be led straight to your door. Signed, sealed, delivered! For the final blog, keep reading to master the analytical and alert side of our newest release. Numbers and data can back up the ideas you may have, help you make better business decisions, and put your best foot forward. Access it all from a centralized location Our current SureCritic dashboard already provides you with a phenomenal amount of data to get lost in. Now you can get that…

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Blog Series: ReviewReach – Part 2

In part one of this blog series, we discussed how ReviewReach can generate 100s more verified reviews for your business and help you cater to each individual response. In this blog, we will continue diving into the long-awaited release of SureCritic’s ReviewReach. Engage customers and increase brand trust As mentioned in previous posts, timing is everything! Vendasta stated it best, “If a business resolves its issue quickly and efficiently, 95% of unhappy customers will return back to your business.” ReviewReach provides your business the ability to initiate immediate one-to-one dialogue to follow-up on a service or to answer a general…

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Blog Series: ReviewReach – Part 1

Things are picking up and getting exciting here at SureCritic! Our newest release of ReviewReach, an app that generates even more reviews for you across multiple services, is out and ready for download! In our previous blog, we announced its arrival and gave readers a brief overview. But just the one blog will not suffice! Over the next few weeks we will explore the ins and outs of ReviewReach and how it can help your business portfolio. If you build (and manage) it, they will come ReviewReach will ultimately help you build and manage your online reputation. As a business…

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Announcing ReviewReach!

ReviewReach Has Entered the Building! SureCritic is happy to announce that ReviewReach is ready for action! Our newest release consolidates all customer satisfaction related activities and processes into the palm of your hand while generating 100s more of verified reviews. This gives users the ability to engage with customers quickly and efficiently. With ReviewReach you can: Maximize your online efforts by bringing all customer satisfaction related activities and processes under one umbrella Generate 100’s of verified reviews on Google, Facebook, SureCritic, and more Personalize immediate one-to-one dialogue for concern resolution with a 98% open rate Increase your bottom line with…

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Verified Vehicle Reviews Sent From Above

Do you feel like you are walking the razor’s edge between consumer content needs and good website management practices? Are you spending a large budget for paid ads that show up right next to you competition? Looking for that edge over your competition? Enter SureCritic Vehicle Reviews. Control the content and narrative for your products online without relinquishing control of your consumer. Including verified vehicle reviews on your dealership website reduces defection, generates new leads and maximizes ROI. Need we say more? Not sure how to integrate? Start small! Below is an example of how to integrate vehicle reviews into…

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You Can See Clearly Now That the Clouds Are Here

Last week we determined which American coast was truly the best coast (cough, West). In this blog, we will go over the frequency of keywords in 1-star and 5-star ratings via word clouds. What words are customers more apt to use in low score and high score reviews? Is it obvious? After this data pull, there were definitely some surprises! The first thing that was surprising was how even though the review was negative, there were still many positive words used such as, ‘excellent service’, ‘thanks’ and ‘great job’. Although on the other hand, we cannot know the tone of…

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The Future of Your Business Takes About 30 Minutes

SureCritic believes that a transparent feedback process benefits everyone. A customer finding a business knows that each SureCritic reviews are verified. This helps them find a business with the best reputation and can also see the concern resolution process from start to end. A business is also worry free knowing they will not be spammed with unfortunate or fake reviews and are given the chance to follow up with customers right away. Many businesses have experienced success with SureCritic’s reviews platform and customized concern resolution process (aka ReScore). But, most of these businesses did not just willy-nilly sign-up! They had…

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We Don’t Mind Being Average – A Numbers Blog

Here at SureCritic we like facts. We like numbers to back up our thoughts and theories. The internet is filled with information that can seem damning but may also be plain wrong. It has always been interesting to us to compare stats about reviews with our own data. For instance, we had a discussion about whether low score reviews had more to say than those reviews that were rated higher. Are unhappy people more apt to explain a situation? Or are they more inclined to say something short and sweet like, “STAY AS FAR AWAY AS POSSIBLE!!!!!!!” Though it may…

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Undeniably, The Best Way to Be Fearless

Website maintenance can be a b&!@#. Plain and simple. You don’t want to break the internet but you still want to keep things fresh and updated. Let me clue you into a reviews and website hack: badges. A review badge on your own website can provide easier access for your consumers to read and write reviews and make it easier for them to find you. It is a phenomenal way to drive consumer traffic to your business review page (BRP) for further insight about your company while free from competitive ads. Displaying the badge can also build trust in your…

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