Category Archive for "Product Updates"

Blog Series: Text-the-Manager Part 3

Increase your knowledge Last week we discussed one of the most important parts to a business: concern resolution. We learned how Text-the-Manager assists your current concern resolution efforts to ensure managers have the tools for every step of the customer experience. This blog will cover how Text-the-Manager specifically works day-to-day. Once a customer sends in a submission, admins are immediately notified on their own device. AI identifies the compliments from the complaints to help you prioritize. Track the progress of messages by a status of open, in-process or closed. Within the app you can make sure the submission is directed…

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Blog Series: Text-the-Manager Part 2

Concern resolution as it happens In our previous blog, we talked about how Text-the-Manager helps customers get their questions answered quickly and without confrontation or frustration. Silent complainers are a large issue within the customer service experience and Text-the-Manager can assist managers in learning about questions or complaints as they arise in-store. In this blog, we will talk about concern resolution. Concern resolution is huge! It is the key to loyal customers and building relationships with your customers. If a business resolves an issue quickly and efficiently, 95% of unhappy customers returns back to your business. 95%! Text-the-Manager provides another…

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Blog Series: Text-the-Manager Part 1

Easy to use, easy to solve Last week, we released our most exciting product yet, Text-the-Manager. We have had a lot of grateful managers come to us who have seen customer’s playing the role of “silent complainer.” Text-to-Manager provides those customers an avenue to get their questions answered easily and without confrontation at the point-of-sale. Over the next few blog posts, we will dive into the functions of Text-to-Manager and how it can ease communication within your business. According to a study done by Zendesk and Dimensional Research, 69% of people attributed their good customer service experience to quick resolution of…

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Announcing: Text-the-Manager

We are not done with new releases! Along with the announcement of SureCritic for Business we are announcing another new product: Text-the-Manager Isn’t it displeasing to hear of a customer leaving your store unhappy without you knowing? Studies on millennials have shown the younger generation is less apt to confront a store employee if they have an issue. They become a “silent complainer.” Customers can be quick to post negative feedback on Twitter, Facebook, and review sites all without managers knowing there was a concern to begin with. Be the first to know of a concern with Text-the-Manager. Text-the-Manager provides fast,…

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SureCritic for Business is ready for download!

SureCritic has launched a new product called SureCritic for Business! It is now possible to use all of your SureCritic tools from your mobile device. That’s right! Admins can now: Respond to reviews Request ReScore Utilize all ReviewReach functions Evaluate business decision with feedback metrics And more! … all from your mobile device! SureCritic for Business is free for all current customers. Head over to the Apple App Store or Google Play Store to download today! If you are not a current customer you can contact us here or by responding to this email. Keep a watchful eye on the…

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Do Businesses Need Reviews?

Yes! Businesses are no easy feat to build, run or manage. There are many moving parts and components to consider. Though one thing is for sure, reviews are a component you cannot go without. Here are the facts: 92% of consumers read online reviews. 88% trust reviews as much as personal recommendations. 72% of consumers trust a local business more if they read positive reviews about it. 10% did not take any notice of online reviews. Reviews hold numerous benefits. Help more people find your business, gain credibility and loyalty and compel customers to buy from you are all advantages…

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Blog Series: ReviewReach – Part 3

Part three of this ReviewReach blog series taught us how to engage customers straightaway and ensure potential customers would be able to be led straight to your door. Signed, sealed, delivered! For the final blog, keep reading to master the analytical and alert side of our newest release. Numbers and data can back up the ideas you may have, help you make better business decisions, and put your best foot forward. Access it all from a centralized location Our current SureCritic dashboard already provides you with a phenomenal amount of data to get lost in. Now you can get that…

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Blog Series: ReviewReach – Part 2

In part one of this blog series, we discussed how ReviewReach can generate 100s more verified reviews for your business and help you cater to each individual response. In this blog, we will continue diving into the long-awaited release of SureCritic’s ReviewReach. Engage customers and increase brand trust As mentioned in previous posts, timing is everything! Vendasta stated it best, “If a business resolves its issue quickly and efficiently, 95% of unhappy customers will return back to your business.” ReviewReach provides your business the ability to initiate immediate one-to-one dialogue to follow-up on a service or to answer a general…

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Blog Series: ReviewReach – Part 1

Things are picking up and getting exciting here at SureCritic! Our newest release of ReviewReach, an app that generates even more reviews for you across multiple services, is out and ready for download! In our previous blog, we announced its arrival and gave readers a brief overview. But just the one blog will not suffice! Over the next few weeks we will explore the ins and outs of ReviewReach and how it can help your business portfolio. If you build (and manage) it, they will come ReviewReach will ultimately help you build and manage your online reputation. As a business…

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Announcing ReviewReach!

ReviewReach Has Entered the Building! SureCritic is happy to announce that ReviewReach is ready for action! Our newest release consolidates all customer satisfaction related activities and processes into the palm of your hand while generating 100s more of verified reviews. This gives users the ability to engage with customers quickly and efficiently. With ReviewReach you can: Maximize your online efforts by bringing all customer satisfaction related activities and processes under one umbrella Generate 100’s of verified reviews on Google, Facebook, SureCritic, and more Personalize immediate one-to-one dialogue for concern resolution with a 98% open rate Increase your bottom line with…

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