Review Emoji’s On Valentine’s Day

“A 💔 is what happens when you love someone too much and you can’t fit them in your heart because there is too much love” – Savannah Brondstetter, age 4. Emoji’s may be the best part of texting. When you can’t explain in words or are just trying to save some time, emojis are there to help. They also assist with adding sentiment, tone and possibly soften the blow. This Valentine’s day, we have a special blog featuring some of the best use of emojis in our reviews. Take a look!   When you really have to show the love……

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Blog Series: ReviewReach – Part 2

In part one of this blog series, we discussed how ReviewReach can generate 100s more verified reviews for your business and help you cater to each individual response. In this blog, we will continue diving into the long-awaited release of SureCritic’s ReviewReach. Engage customers and increase brand trust As mentioned in previous posts, timing is everything! Vendasta stated it best, “If a business resolves its issue quickly and efficiently, 95% of unhappy customers will return back to your business.” ReviewReach provides your business the ability to initiate immediate one-to-one dialogue to follow-up on a service or to answer a general…

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Blog Series: ReviewReach – Part 1

Things are picking up and getting exciting here at SureCritic! Our newest release of ReviewReach, an app that generates even more reviews for you across multiple services, is out and ready for download! In our previous blog, we announced its arrival and gave readers a brief overview. But just the one blog will not suffice! Over the next few weeks we will explore the ins and outs of ReviewReach and how it can help your business portfolio. If you build (and manage) it, they will come ReviewReach will ultimately help you build and manage your online reputation. As a business…

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Announcing ReviewReach!

ReviewReach Has Entered the Building! SureCritic is happy to announce that ReviewReach is ready for action! Our newest release consolidates all customer satisfaction related activities and processes into the palm of your hand while generating 100s more of verified reviews. This gives users the ability to engage with customers quickly and efficiently. With ReviewReach you can: Maximize your online efforts by bringing all customer satisfaction related activities and processes under one umbrella Generate 100’s of verified reviews on Google, Facebook, SureCritic, and more Personalize immediate one-to-one dialogue for concern resolution with a 98% open rate Increase your bottom line with…

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Verified Vehicle Reviews Sent From Above

Do you feel like you are walking the razor’s edge between consumer content needs and good website management practices? Are you spending a large budget for paid ads that show up right next to you competition? Looking for that edge over your competition? Enter SureCritic Vehicle Reviews. Control the content and narrative for your products online without relinquishing control of your consumer. Including verified vehicle reviews on your dealership website reduces defection, generates new leads and maximizes ROI. Need we say more? Not sure how to integrate? Start small! Below is an example of how to integrate vehicle reviews into…

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Why You Need to Claim Your Business

The internet is where data never dies. Like it or not, your company information can be publicized. When that information is in the public domain, future customers will look at it to determine what kind of business you run and what others say about it. Claiming your business page on review sites is a must. Business owners need to take control of what is being displayed about their company. It does not look good when your automatic business review page goes unclaimed. Worst of all, owners are missing out on many benefits that can help a business and its customers….

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The Dark Side of Reviews

For the record, 5-star reviews are fantastic. It is absolutely spectacular that a customer takes time out of their busy life to leave feedback about the experience they had at your business. All admins crave it and all customers want to have something to 5-star. However, no good deed goes unpunished. Is there possible a dark side to 5-star reviews? A recent study done by Northwestern University shows that an average star rating of between 4.2 and 4.5 is most appealing to consumers. Customers will see a 5-star review and think it is “too good to be true.” You may…

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3 Easy Ways to Keep Customers Coming Back Every Time

Customer retention is not an easy thing to figure out. You have to constantly modify strategies as society progresses. There is always going to be competition. There will always be someone trying to take your business. As a business owner, you must ensure you’re at the top of your game as well as your employees. Find three simple ways to help you keep those loyal customers coming back. Uncover patterns and techniques that work You know your business best. You ultimately know what will work best for your customers and services. All of the data you have regarding your customers…

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17 Amazing Social Media Stats That Will Boggle Your Mind

1. There are 2.3 billion active social media users. 2. Facebook continues to be the most widely used social media platform, with 79% of American internet users. Based on total population, (not just internet users) 68% of U.S. adults use it. 3. Instagram receives the silver medal with 32% of users, Pinterest coming in a close third with 31%, and LinkedIn and Twitter at 29% and 24% respectively. 4. Tweets with images receive 18% more clicks than tweets without images. 5. On LinkedIn, 98% of posts with images receive more comments and posts with links have a 200% higher engagement…

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You Can See Clearly Now That the Clouds Are Here

Last week we determined which American coast was truly the best coast (cough, West). In this blog, we will go over the frequency of keywords in 1-star and 5-star ratings via word clouds. What words are customers more apt to use in low score and high score reviews? Is it obvious? After this data pull, there were definitely some surprises! The first thing that was surprising was how even though the review was negative, there were still many positive words used such as, ‘excellent service’, ‘thanks’ and ‘great job’. Although on the other hand, we cannot know the tone of…

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