We Are Always In Your Corner

Customer service is a tricky business. Some people have a natural ability for it. Others have to learn. I think majority of the world falls in the “others” category. When dealing with the general public you never know what you’re going to come across. Some customers are just in a bad mood and want to take it out on a stranger. Some customers just forgot to take their happy pills that morning…or maybe took too many happy pills. Either way, when you step into the office, you have to be ready to handle whatever gets thrown your way. Reviews can…

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Shower in Cash – Mr. Krabs Style

Text messages have a 98% open rate. Which only means positive trends for your business. According to Velocify, a cloud computing company, sales prospects who are sent text messages convert at a rate 40% higher than any other form of communication. Providing you with the easy equation: texting + marketing = Mr. Krabs. The simplicity of text messages makes it easy for a customer to act on the information you’re putting in front of them. No ads to distract them or lead them elsewhere. It’s a one-to-one dialogue that is personal to the customer and makes them feel special and…

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Is Your Website Safe?

Earlier this year, Google announced that Chrome will “mark HTTP pages that collect passwords or credit cards as non-secure, as part of a long-term plan to mark all HTTP sites as non-secure.” What does this mean for you? If your website is not HTTPS (aka secure) your website will show up as non-secure. With HTTP it is a breeze for hackers to modify your website. Previously, Google did not make it obvious if a website was not secure. Now, websites in Chrome will show up like this: HTTPS is fairly cheap to have and brings a plethora of benefits. It…

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Start Your Engines! The Road for Non-Verified Reviews

SureCritic is special. Why you ask? SureCritic’s database is 99.99999% verified reviews so the reader always knows that the reviews they are seeing, are from actual customers and not a shop owner trying to make themselves look good. However, we’re here to discuss that .000001% that are non-verified reviews. There can be more non-verified reviews across other platforms so if you have a diverse online presence, this guide can be helpful! Non-verified reviews can be tricky. Are they fake? Are they real? Is it positive? Is it negative? All questions we must ask ourselves to evaluate how to handle non-verified…

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Happy Boss, Happy Customers: A Superhero Solution

Not all heroes wear capes, so no need to dig through your kid’s costume box. We all need a hero from time-to-time, don’t we? This is your moment. Step up to the plate and protect your boss and customer’s happiness with a guardian-of-the-office solution. It’s a bird, it’s a plane, it’s…reviews!! Finally, the winning solution you have been looking to the sky for! Reviews will boost your customer’s happiness as well as the ROI, making your boss ecstatic. 92% of consumers read online reviews and 88% trust reviews as much as personal recommendations. So obviously reviews play a big part…

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Just Do The Damn Thing

You know you need to get more reviews. You know you need to make time for it. But you also know you just don’t want to. Just like you should take out the trash or you should do your taxes, you should work on getting more reviews. Online reviews are definitely beneficial to you and your business and it doesn’t have to be difficult or tedious! Online reviews act as testimonials to the spirit of your business. It is a simple and relatively cheap way to find out where your business stands. Everyone has areas to work on, so nail…

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You’re No Dingus, Play On the Expert Level

In our fast pace world it can be easy to feel overwhelmed or skim over things to keep up with the latest trend or advice. Everyone wants to be successful, of course. I know I do! So it is important to take a step back, get the bird-eye view and make sure the brand basics are intact. In the midst of things, maybe you put some brand uniformity on the back burner because your information in each corner of the interwebs is too tedious to reel in and fix. Maybe you forgot to update your logo on all your social…

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How to Handle Fake Reviews

The world has seen a plethora of technology faults. For example, who thought a person’s information would be stolen through an HVAC system? That is just crazy. Security has to get tighter and smarter to keep data safe. Although, as security gets smarter, so do hackers. Every new technology has some way to penetrate it or get around it. In the small corner of the internet dedicated to reviews, technology hack is still seen and experienced. Businesses will receive reviews from clients they know they absolutely did not service or the feedback given was not even from a live human….

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We Don’t Mind Being Average – A Numbers Blog

Here at SureCritic we like facts. We like numbers to back up our thoughts and theories. The internet is filled with information that can seem damning but may also be plain wrong. It has always been interesting to us to compare stats about reviews with our own data. For instance, we had a discussion about whether low score reviews had more to say than those reviews that were rated higher. Are unhappy people more apt to explain a situation? Or are they more inclined to say something short and sweet like, “STAY AS FAR AWAY AS POSSIBLE!!!!!!!” Though it may…

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Undeniably, The Best Way to Be Fearless

Website maintenance can be a b&!@#. Plain and simple. You don’t want to break the internet but you still want to keep things fresh and updated. Let me clue you into a reviews and website hack: badges. A review badge on your own website can provide easier access for your consumers to read and write reviews and make it easier for them to find you. It is a phenomenal way to drive consumer traffic to your business review page (BRP) for further insight about your company while free from competitive ads. Displaying the badge can also build trust in your…

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