Blog Series: Text-the-Manager Part 2

November 06, 2018

Concern resolution as it happens

In our previous blog, we talked about how Text-the-Manager helps customers get their questions answered quickly and without confrontation or frustration. Silent complainers are a large issue within the customer service experience and Text-the-Manager can assist managers in learning about questions or complaints as they arise in-store.

In this blog, we will talk about concern resolution. Concern resolution is huge! It is the key to loyal customers and building relationships with your customers. If a business resolves an issue quickly and efficiently, 95% of unhappy customers returns back to your business. 95%! Text-the-Manager provides another avenue for customers to express any sentiment. The best part is managers receive a notification as soon as the customer presses send. Managers have the option to keep the conversation over the phone to accommodate to the non-confrontational or they can meet them in person, in your store! Do not allow a small concern to turn into a large issue because it goes unnoticed. Customers need outlets for communicating their frustrations. If left unchecked, your customers will remain silent or air grievances on social media and other public forums.

You can contact SureCritic anytime to learn more or to schedule a free demo. Don’t miss the final blog of this series next week! Part three will wrap up Text-the-Manager and dive into the smart processes.